Frequently Asked Questions

Why should I use Access Credit Management above all other collection agencies?

Ten reasons to choose ACM:

Company established over 10 years
Designated account manager
Client login
No Win No Fee
Worldwide global debt collection coverage
Competitive commission rates
Regular updates from ACM
Friendly experienced staff members
High success rates
Encouragement of payments direct to you

Fees - what will it cost me?

ACM operate on a purely contingent basis; i.e. unless we collect funds, you will bear no cost: NO WIN NO FEE!

If my debtors funds are paid direct to ACM how and when will I receive my money?

ACM offer the facility of paying our clients via Cheque or Bank Transfer. Upon clearance of funds collected, ACM will remit payment to you with immediate effect.

How long will it take you to recover the debt?

Each and every case varies in terms how long recovery is likely to take. During the second week of debt being placed with ACM your Designated Account Manager will be able to provide their expert opinion on the progress of your debt recovery.

Would I have access to ALL emails, letters, phone transcripts, documentation, between you and the debtor, at any point in time to see what progress is being made?

ACM employ their own techniques during the process of debt collection. Whilst your Account Manager is available to answer all of your queries and keep you informed on key events during the recovery, your secure client login will allow you to view your ACM debt history.

How safe are my financial and personal details with your company? How can you guarantee that my information will not fall into the wrong hands and be at risk?

ACM can confirm that all of your personal information is secure and strictly confidential in accordance with The Data Protection Act 1998.

What happens to all of my information and documents when the case is closed? Do I get it? Is it incinerated / destroyed? Is it kept on file - if so, for how long?

ACM copies of documentation relating to your debt are kept on file for 6 years and upon the expiration of this time frame, your files are securely destroyed.

Who do I contact if my account manager is away?

If your account manager is away and you require an extensive update or would like to discuss your debt, another member of the ACM team will be happy to assist you.

Further information

We are here to help. Please do feel free to contact us with any queries you may have.