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Frequently Asked Questions

Why should I use Access Credit Management above all other debt collection firms?

Ten reasons to choose ACM:

  1. Company established over 21 years
  2. Professional Indemnity Insurance Cover is in place to protect you.
  3. Designated account manager
  4. Client login - manage your debtor portfolio online.  Subject to certain criteria.
  5. No Win No Fee
  6. Worldwide global debt collection coverage
  7. Competitive commission rates
  8. Regular updates from ACM
  9. Professional, competent and experienced staff members
  10. Results orientated
  11. Payments direct  to your nominated commercial bank account –subject to AML protocols

Fees - what will it cost me?

ACM operate on a purely contingent basis; i.e. unless we collect funds, you will bear no cost: NO WIN NO FEE!

If my debtors funds are paid direct to ACM how and when will I receive my money?

ACM offer the facility of paying our clients via Cheque or Bank Transfer. Upon clearance of funds collected, ACM will remit payment to you with immediate effect.

How long will it take you to recover the debt?

Each and every case varies in terms how long recovery is likely to take. During the second week of debt being placed with ACM your Designated Account Manager will be able to provide their expert opinion on the progress of your debt collection process.

Would I have access to ALL emails, letters, phone transcripts, documentation, between you and the debtor, at any point in time to see what progress is being made?

ACM employ their own techniques during the process of debt collection agency. Whilst your Account Manager is available to answer all of your queries and keep you informed on key events during the recovery, your secure client login will allow you to view your ACM debt history. 

How safe are my financial and personal details with your company? How can you guarantee that my information will not fall into the wrong hands and be at risk?

ACM can confirm that all of your personal information is secure and strictly confidential in accordance with current GDPR legislation.

What happens to all of my information and documents when the case is closed? Do I get it? Is it incinerated / destroyed? Is it kept on file - if so, for how long?

ACM copies of documentation relating to your debt are kept on file for 6 years and upon the expiration of this time frame, your files are securely destroyed.

Who do I contact if my account manager is away?

If your account manager is away and you require an extensive update or would like to discuss your debt, another member of the ACM team will be happy to assist you. 

Further information

We are here to help. Please do feel free to contact us with any queries you may have.