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Debt Collection Solutions without Hassle

There’s been a worrying increase in the levels of abuse that debt collection agency staff are experiencing during routine collection calls.  This was discovered following research carried out by the Credit Services Association (CSA) when surveying members.  It’s now reached unacceptable proportions with the majority of CSA members reporting unacceptable levels of abuse on a regular basis as they carry out their business.   The types of abuse experienced ranges from the use of profanities to serious threats which is distressing to debt collection professionals who are only trying to do their jobs properly.  With more than 250,000 people employed in the field of debt collection in the UK, more than half of whom are female, this is a serious situation that needs to be addressed.

IN order to help make sure that debt collection employees have the necessary skills to handle abusive situations, the CSA launched a new training course called “How to Deal with Harassing Phone Calls from Debtors”, designed with the help and collaboration of call centre staff, business development managers and those who work with debtors on a regular basis.

The course includes a session on learning to handle difficult debtors with particular focus on the challenges of telephone communication.  The course closes with a seminar on perceptions through communications in a credit control environment. 

Debt recovery is a vital part of the lending and borrowing process with more than 20 million cases annually in the UK representing a massive £15 billion.  Credit collection agencies perform a valuable service to businesses here in the UK, particularly SMEs which are the companies most likely to suffer serious consequences as a result of non-paying customers.  Maintaining a steady cash flow is essential for smaller organisations to stay in business, particularly during these challenging economic times.  One of the biggest risks faced by SMEs is going out of business due to unpaid invoices so it’s vital that business owners fully understand their finances and are aware of the resources available to them when dealing with non- or late-paying customers.

There are plenty of debt collection agencies nowadays offering services that are specifically tailored to the requirements of SMEs.  If you’re a business owner who is experiencing cash flow problems as a result of customers not paying (or regular customers who continually pay late), then taking advantage of the services of a professional collection agency is a great way of dealing with these problems.

A professional debt collection service will have the experience and expertise necessary to deal with debtors for you, leaving you free to concentrate on running your business, rather than looking for solutions to the problem of late payers.  Look for a credit collection agency that has been in the business for some time and have a proven track record when it comes to commercial debt recover.  If you deal with overseas customers, make sure that you choose a specialist debt collection service with experience of operating on an international basis.