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Artificial Intelligence (AI) for Business

Nobody can have failed to notice the increase in articles on AI, especially if you read any business or industry news.  You could be forgiven for thinking that the world is about to be taken over by robots!  That’s not the case, AI is no longer the realms of science fiction, it’s science reality and businesses in several sectors are clamouring to find ways to make AI work for them.  IN reality, AI is already everywhere – it’s in our smartphones, in our cars, on our laptops, everywhere.  Today we’re going to take a look at the basics of AI, with a particular

AI has become part of the mainstream conversation over the past couple of years and businesses of all types are considering how it can be used to solve some very real business problems.  It’s no longer the case that only the largest corporations with huge budgets can afford to invest in AI technology, the high speed growth of AI makes it more likely to be used by younger businesses and innovative start-ups. 

AI can be used to solve all sorts of problems – helping businesses to increase sales, improve the customer experience, automate work processes, provide predictive analysis and detect fraud.  Autonomous cars (self-driving) are a direct result in recent improvements in AI.  AI even helps health care services by providing tools for early diagnostics.

Financial services can use AI and benefit from AI based process automation and fraud detection whilst logistics companies can harness the power of AI to provide more accurate inventory and delivery management.  Utility companies are already using smart meters and smart grids to decrease power consumption.  Retailers can use AI to map consumer behaviour and design their marketing campaigns accordingly.

Most of us will have interacted online with chatbots at some point.  These are the programmes that run on messaging apps like Facebook Messenger, WhatsApp, Livechat, etc. – they’re used for B2C customer service, sales and marketing.  Retail websites often use these simpler chatbots to answer simple questions in real time, increase customer engagement and offer additional ways of ordering.

So many of us have already welcomed AI into our homes in the guise of virtual assistants – Amazon’s Alexa, Apple’s Siri, Google’s Home and Microsoft’s Cortana all use AI based algorithms to interact with you and your family.  You can order a sack of dog food, a new electric mop, or get a bunch of flowers delivered to a loved on without even switching on your laptop or phone!  You can ask questions as you stand in the kitchen cooking a meal, summon recipes, and play music, etc., just by speaking to one of these countertop slaves who are ready, willing and able to do your bidding 24/7.  The AI Revolution truly has begun.

Just last week, China’s state owned news agency, Xinhua,  debuted the world’s first AI news anchor which is made up of fused graphics and audio of real life human anchors.  Unlike your average news anchor, AI machine anchors are able to deliver news in a range of languages (though a limited number of facial expressions so far) – so, move over Huw Edwards, you may be able to deliver the news in English and Welsh, but AI news readers can be multi-lingual.

It’s little wonder then that business organisations are beginning to recognise the benefits they can gain from using AI.  Over the coming weeks, we’ll be taking a more detailed look at AI and how it can benefit your business, whatever sector you operate in.  Don’t miss out, follow us on Facebook or Twitter to get all the information you need to make an informed decision on whether or not AI would be a good recruit for you.