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March 2019

Disclaimer :
"Any views or opinions expressed in these blogs are solely those of the author and might not represent those of Access Credit Management Limited."

Debt Collection News Roundup – February, 2019

Here at Access Credit Management we keep up to date with what’s going on in our industry so that we can bring our readers interesting and relevant news in a monthly News Roundup.  This should keep you to stay informed about the important developments within the sector so that you have a resource that keeps you fully informed of all the latest news.  It would be interesting to know what you, the readers, think of the stories that feature here and if you have any news you’d like us to cover, why not get in touch via our Facebook page or on

How to Get Started with Chatbots for SME Owners

Over the past couple of weeks, we’ve been taking a look at Chatbots, the digital onscreen assistants that pop up on many websites you visit to ask if you need help.  We’ve also brought our readers some information on why chatbots are becoming such a popular option on some of the busiest e-commerce website, due in no small measure to the business benefits they bring.

International Debt Recovery for Small Business Owners after Brexit

With Brexit almost upon us, there are so many small to medium businesses here in the UK that regularly sell goods and services to customers all over Europe.  As part of the European Union, this has seemed a fairly attractive option for most traders as we have enjoyed the same legislation that has made trading with European partners simple and safe.  However, when we leave the EU, we’re still not sure what the economic and trade landscape is likely to look like in the future. 

How to Build a Business Chatbot for SME Owners

Over the past few weeks we’ve been taking a look at chatbots and the benefits they offer small to medium businesses.  They can provide your customers and prospects with a great way of getting an answer from a virtual customer service agent on a round the clock basis.  As we explained last week, there are plenty of online platforms that enable you to build a chatbot for your business website easily, so today we’re going to take a look at best practice to follow when creating your chatbot.

International Debt Collection – Don’t’ be Fooled by False Facts

So many business owners here in the UK are dealing with clients, customer and other partners overseas nowadays.  This is large thanks to the Internet and the enhanced levels of communication that it makes possible.  It’s easier than ever to export goods, sell to customers in other countries and form alliances with business partners abroad.  However, when it comes to finance, are we taking risks when we do business deals on the international stage and how can we ensure that we get paid?  How easy is it to recover money that is owed to you from an overseas debtor?  Let’s take a look at some c

Dealing with Customer Payment Disputes

Most business owners at some point will find themselves dealing with a customer who disputes a payment in some way.  This is more likely to occur with online sales as customers are unable to see and evaluate the product in person before clicking on the Buy button.  Large e-commerce websites like Amazon, eBay and PayPal offer individual claims process and can process refunds to unhappy customers internally.  This is an issue that any business owner selling via these platforms will need to be aware of. 

Digital Marketing for Luxury Brand Owners

Luxury goods are a niche market that’s full of big players competing for the audience’s attention and money.  As the owner of a smaller, more exclusive provider of luxury brands, the effective use of digital marketing can help you to reach a global audience of customers who are looking for a unique product.  Today we’re going to take a look at how to build your luxury brand marketing strategy to ensure success.