How to Deal with Customer Complaints
As a business owner you’re probably aware that you can’t please all of the people all of the time and, chances are that you’ll have to deal with an unhappy or disgruntled customer or client from time to time. Despite all of our best intentions, mistakes do happen and any mistakes made with your customers may have you worried that it will have an adverse effect on your business in the future. After all, this is the age of digital information and social media – not only can unhappy customers tell their friends and family about their negative experience, they can also post