A recent survey into debt collection asked 1.500 British households to describe their debt collection experiences and the results were rather alarming. It seems that local authorities and energy companies are the most likely to use irresponsible and unfair practices when it comes to collecting payments owed to them.
There’s been a worrying increase in the levels of abuse that debt collection agency staff are experiencing during routine collection calls. This was discovered following research carried out by the Credit Services Association (CSA) when surveying members. It’s now reached unacceptable proportions with the majority of CSA members reporting unacceptable levels of abuse on a regular basis as they carry out their business. The types of abuse experienced ranges from the use of profanities to serious threats which is distressing to debt collection profess
Prompt Payment is a commercial discipline which requires businesses to:
·Agree fair and reasonable payment terms with suppliers
Here at Access Credit Management, we’ve already told you how important steady cash flow is for business, especially for small to medium enterprises (SMEs). According to recent research, the future of SMEs here in the UK could come under threat due to the amount of late payments owed to them. SMEs actually play a pivotal role in the UK and European economies.
Here at Access Credit Management we keep an eye on what’s going on in our industry so that we can bring our readers interesting and relevant news in a monthly News Roundup. This should keep you up to speed with all the important goings on within the sector so that you have a resource that keeps you fully informed of all the latest news. It would be interesting to know what you, the readers, think of the stories that feature here. Please join in by adding your comments below the regular news roundup postings or email us if you come across anything that you think we shoul
ACM, established in March 2000, continues to be rated as a credit worthy business by leading providers of commercial credit information and is a member of the International Association of Credit and Collection Professionals.
